Understanding Amazon’s Reimbursement Policy

This article will discuss what the reimbursement process entails and offer tips to make sure you get every penny back you deserve from Amazon.

To be eligible for reimbursement, you must meet specific criteria. First, your items must have been lost or damaged while in Amazon’s care. Second, you must provide Amazon with a valid FBA reimbursement report.

Finally, Amazon will only reimburse sellers for products that are not replaceable. This means that if Amazon can find a replacement product for the lost or damaged one, you will not be reimbursed.

Now that you know what the Amazon Reimbursement Policy is, let’s have a quick discussion about the ways in which Amazon can lose your products.

If Amazon receives an order from a supplier that is missing items, or if the items are damaged, then Amazon will contact the supplier for a refund. The Amazon Reimbursement Policy states that Amazon will not reimburse its sellers for product loss during inbound shipping unless the seller is at fault.

This is because Amazon has another warehouse worker error reimbursement policy covering this situation. Most of the time, Amazon Associates lose items during the “sorting” and “picking” processes.

If an employee accidentally returns your item to the wrong location in the warehouse, it can take weeks or months to discover the error!

Thus, if an Amazon employee makes a mistake while processing or packing your shipment into boxes before sending them to Amazon Prime customers, then Amazon will reimburse you for product loss.

• When damaged or lost, sellers must use the Amazon FBA program to fulfill the order.
• Only products that meet Amazon requirements and restrictions are eligible for Amazon reimbursement.
• Additionally, the products must meet the FBA inventory requirements.
• Sellers must input the correct shipping plan that explains your inventory’s items and qualities.
• You cannot receive a reimbursement for items pending disposal because of a Seller request.
• You cannot request Amazon discard your item and then request a reimbursement.
• If Amazon has the right to dispose of an item (because it expires, for example), then you cannot receive a reimbursement for that item.
• Only non-defective items can receive an Amazon reimbursement.
• If a customer damages your item and returns it, it’s not eligible for reimbursement.
• Finally, your Amazon Seller Central account must have a regular status to file an Amazon reimbursement claim.

Those are all ways you could be eligible to receive Amazon FBA reimbursement.

Now, we’ll discuss the Amazon Reimbursement Process in detail, so you know what to do if Amazon loses one of your products.

This report will ask you to provide the following information:

• Your Amazon Seller ID
• The ASIN of each product that was lost
• The quantity of each product that was lost
• The Reason for the loss (Damaged, Missing, or Destroyed)

Once you have filled out the Amazon inventory report, Amazon will review it and determine whether you are eligible for reimbursement.

• If Amazon has lost your item due to an accident or error made by one of their Associates, they will process the Amazon FBA seller’s claim for that product loss.
• If Amazon denies your claim, then you can appeal that decision.

Amazon has a particular Amazon Reimbursement Process, and it’s essential to follow all the steps to ensure that you get reimbursed for your product loss.

Hopefully, now you know what to do if Amazon ever loses one of your products.

Remember, always read Amazon’s instructions carefully and fill out Amazon’s FBA reimbursement report to ensure that you receive reimbursement.

If Amazon has lost one of your products, you will be able to file an Amazon FBA seller reimbursement claim and get reimbursed for the loss.

Click on reimbursement as a subcategory and select Amazon FBA Seller Claims from the drop-down menu.

Then click run report, and the reimbursement report Amazon should show up as a PDF.

However, this isn’t the only place where you can find products that qualify for reimbursement. Some customer returns also qualify since there are times where customers do not ship the items back to an Amazon warehouse, which effectively loses your products.

When Amazon associates mismeasure one of your products, then you will be able to file for an Amazon Seller Reimbursement Report through the inventory> Manage Inventory page on Seller Central.

Be sure to use the same product ID as what Amazon associates used when measuring the product.

You can also use Amazon’s Cubiscan reimbursement process if you have physical evidence that supports your claim.

If Amazon has lost one of your products, Amazon will reimburse you for the loss. However, if Amazon Associates incorrectly measure your products, Amazon may not compensate you for the loss.

It’s time to learn the Amazon FBA reimbursement process, and more specifically, how to get an inventory reimbursement for your products.

In the past, Amazon Sellers could submit a reimbursement claim from the Contact Us page of their Seller Central account. However, the process is very different today for Amazon Sellers.

Amazon is good about reimbursing you for items that it notices you’ve lost most of the time. However, sometimes missing or damaged items go under the radar. In this instance, you must file a reimbursement claim.

There are several ways to file reimbursement claims, and how you make your claim depends on where in the fulfillment process Amazon loses your product.

Therefore, the process of filing a reimbursement claim is different when an item is missing during shipment versus when it’s lost due to fulfillment center operations. That’s why you should review both your reimbursement report and your FBA customer returns report since they have different claims processes!

After all, you don’t want any missing or damaged items to fall through the cracks! If Amazon or a buyer misplaced or damaged your product, they should pay for the inventory, not you.

This Amazon Seller Central page explains the different processes for making claims depending on the fulfillment process. Check out these rules on claims for Shipments to Amazon, fulfillment center operation claims, FBA customer return claims, and removal claims.

If you don’t follow the exact rules and processes for the various claims, Amazon will decline your claim. Therefore, you must get the process and the requirements right the first time! Some software and services can even help you out.